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Customer Operations Analyst

Company: Century Distribution Systems, Inc.
Location: West Palm Beach
Posted on: April 9, 2021

Job Description:

Customer Operations Analyst

Century Distribution Systems, Inc., a wholly owned subsidiary of Kawasaki Kisen Kaisha ("K" Line), is a global logistics provider focused on providing customized international supply chain solutions through quality service and innovative systems. Century currently has a job opening for a Customer Operations Analyst on site at a customer s office in West Palm Beach, FL.

Job Description:

  • Candidate must be able to communicate and liaise between foreign offices and customers; identify the needs of the customer; find solutions to the customer s requirements and assist the customer when needed with operational issues.
  • Create, update and maintain Standard Operating Procedures (SOP) and/or User Guides for assigned customers.
  • Manage special projects as required.
  • Work on a small team responsible for the overall health of customers
  • Candidate should be able to prioritize tasks and handle unique customer situations.
  • Candidate must be a self-motivated and well organized with strong attention to detail
  • Candidate should possess good oral, written communication skills and interpersonal skills.
  • Strong time management and problem solving skills.
  • Direct communication with customers (phone/email) necessary.

    Minimum Requirements:
    • Bachelor s Degree preferred but not required.
    • Experience in a customer service role required.
    • Experience in supply chain management or forwarding services preferred
    • Proficiency in MS applications (Word, Excel and Outlook).
    • Familiarity with SQL and technical understanding of interface maps (EDI/XML) is preferred.
    • Some project management experience is preferred.

      Excellent opportunity for growth and advancement. Comprehensive benefit package available.

Keywords: Century Distribution Systems, Inc., Margate , Customer Operations Analyst, Professions , West Palm Beach, Florida

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